Amy Walldorf
Denver,CO
Summary
Highly efficient, organized account management professional living in Denver, CO with a passion for developing and exercising sales and revenue strategy. Extensive experience renewing, up-selling, and cross-selling, across SMB and Mid Market, working with stakeholders from individual contributor to C Suite.
Overview
6
6
years of professional experience
Work History
Account Manager II
Todyl
04.2023 - 01.2024
- Designed and led training program to sharpen sales skills for account managers/executives & SDRs
- Expanded book of existing business by 43% in 6 months
- Led the strategic direction and content creation process for mass emails to members
Account Manager I & II, SMB
Greenhouse Software
09.2021 - 04.2023
- Developed & spearheaded the roll out of new strategies to combat churn during economic downturn and supported go to market strategies of Sourcing Automation product
- Exceeded net retention goal of 105% each quarter, averaging 116% net retention quarter over quarter
- Led the team in both attach rate and dollars sold of the newest emerging product (Sourcing Automation) in Q2 2022
- Served on the DE&I council and the Denver culture committee.
Account Manager, Advisory Board/Optum
Advisory Board/Optum
02.2021 - 09.2021
- 106% renewal rate with a goal of 80%
- Managed contract renewal and member service and deliver updates to the leadership team monthly
- Received a company-wide award for inclusive leadership.
Client Management Associate, Advisory Board/Optum
Advisory Board/Optum
09.2018 - 02.2021
- Designed onboarding programs for new associates and led training sessions to prepare them for the role
- Created playbook for improved cold outreach to create urgency and interest, leading to higher response rates
- Served as primary project manager on a pool of $10 million research renewals each calendar year.
Front Desk Staff
CycleBar
01.2018 - 06.2018
- Facilitated check in for new guests and discussed membership options with newcomers
- Oversaw operations of the studio before, during, and after scheduled classes.
Education
Bachelor's Degree -
Wake Forest University
12.2017
Skills
- Leadership
- Customer Service
- Ability to Work Under Pressure
- Strategic problem solving
- Sales strategy
- Revenue forecasting
- Microsoft Office
- CRM Management
Timeline
Account Manager II
Todyl
04.2023 - 01.2024
Account Manager I & II, SMB
Greenhouse Software
09.2021 - 04.2023
Account Manager, Advisory Board/Optum
Advisory Board/Optum
02.2021 - 09.2021
Client Management Associate, Advisory Board/Optum
Advisory Board/Optum
09.2018 - 02.2021
Front Desk Staff
CycleBar
01.2018 - 06.2018
Bachelor's Degree -
Wake Forest University