Michelle Meekma-Yaun

• Ensure successful and cost-efficient blood drives for over 120 accounts through the recruitment of donors, and drive planning activities.
• Maintain and manage strong relationships with internal and external partners to enhance satisfaction and retention.
• Provide sponsor and community education on the importance of blood donation.
• Prospecting, activation of new accounts, and maintenance of new accounts.
• Develop strategic account plans with Blood Program Leaders and committees.
• Analyze account performance data to identify growth opportunities and optimize collections at on-site blood drives.
• Mentor new account managers and the Strategic Business Planning Manager, fostering professional development and team collaboration.
• Establish clear communication channels between clients and internal teams, ensuring seamless project execution.
• Received President's Club awards for goal achievement, operational efficiency, and contributing to the team's reputation for excellence.
• Establish long-term customer relationships to enhance blood drive sponsor loyalty and satisfaction.
• Provide coverage as needed for peer account managers and district managers.
• Coordinate two special event blood drives annually, with one being the largest single-day special event blood drive in Wisconsin, collecting over 600 pints of blood.

Provided support to the Donor Resources Department and Donor Recruitment Representatives in the implementation and maintenance of blood donor programs, and blood drives.

Managed and coordinated over 200 One-A-Week Donor Clubs in Dane County.

• Developed and delivered training programs on CPR, first aid, and emergency preparedness.
• Facilitated hands-on practice sessions to enhance participant skills and confidence in lifesaving techniques.
• Coordinated scheduling and logistics for training sessions across multiple locations.
• Evaluated participant performance through assessments to ensure competency in critical skills.