Amy Wancowicz
ENTAA CARE
BALTIMORE,MD
11
years of professional experience
Efficient medical receptionist known for exceptional telephone etiquette and attention to detail. Experienced in managing patient check-in/check-out processes and coordinating communication between patients and healthcare providers to improve service delivery.
Work History
Medical Receptionist
6 Months- Managed patient check-in and check-out processes to ensure smooth clinic operations.
- Scheduled appointments efficiently, optimizing provider calendars and minimizing wait times.
- Handled patient inquiries via phone and in-person, providing accurate information promptly.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
4 Years 2 Months- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Managed patient appointments efficiently, reducing wait times significantly.
- Registered and verified patient records before triage with most up-to-date information.
Receptionist
3 Years 5 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Chiropractic Assistant
3 Years 2 Months- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Assisted in patient intake procedures, ensuring accurate documentation and efficient scheduling.
- Coordinated treatment plans with chiropractors, enhancing patient care and satisfaction levels.
- Implemented patient follow-up systems, improving retention rates and treatment compliance among clients.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
HIPAA compliance
Insurance verification
EMR / EHR
Timeline
Medical Receptionist
ENTAA CARE
02.2026 - CurrentRead More
Medical Receptionist
Orthomaryland
11.2021 - 01.2026Read More
Receptionist
Johnson Chiropractic & Rehabilitation
05.2018 - 10.2021Read More
Chiropractic Assistant
Atlas Family Chiropractic Center
03.2015 - 05.2018Read More