Amy Warren
Durham,NC
Summary
Personable customer service professional offering over 25 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers.
Overview
24
24
years of professional experience
Work History
Server
The Waffle House
Durham NC
05.2025 - 09.2025
- Delivered exceptional customer service, enhancing guest satisfaction and repeat patronage.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and special requests seamlessly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Guest Services Associate
Harris Teeter
Chapel Hill, NC - Mooresville NC And Boone NC
03.2022 - 09.2024
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and product selections, ensuring satisfaction.
- Provided exceptional customer service in fast-paced retail environment.
Accounting Assistant
E-Marketing Inc.
Durham, NC
01.2002 - 03.2020
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Monitored status of accounts receivable and payable to facilitate efficient processing.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Server
The Wafffle House
Durham NC
01.2018 - 10.2019
- Trained new servers on menu offerings, table service standards, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Server
Oakleaf Restaurant
Marietta, GA
05.2013 - 10.2014
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Barista
Starbucks
Palm Beach Gardens , FL
06.2009 - 12.2010
- Elevated customer loyalty by using strong sales as well as abilities to resolve customer problems satisfactorily
Education
Associate of Arts - Liberal Arts
DeKalb College
Duluth GASkills
- Sales techniques
- Customer service
- Stocking and replenishing
- Listening skills
- Cash register operation
- Guest engagement
- Clear communication
- Exceptional customer service
- Active listener
- Guest engagement and assistance
- Upselling techniques
Timeline
Server
The Waffle House
05.2025 - 09.2025
Guest Services Associate
Harris Teeter
03.2022 - 09.2024
Server
The Wafffle House
01.2018 - 10.2019
Server
Oakleaf Restaurant
05.2013 - 10.2014
Barista
Starbucks
06.2009 - 12.2010
Accounting Assistant
E-Marketing Inc.
01.2002 - 03.2020
Associate of Arts - Liberal Arts
DeKalb College