AMY XIONG
Elk Grove,CA
Summary
Master of Public Health candidate with 2+ years of hands-on experience in healthcare operations. Skilled in EHR and Health Policy and Promotion. Seeking to apply data-driven approaches to health research in equity in hospital settings.
Overview
4
4
years of professional experience
Work History
Patient Service Representative II
UCDH
Alhambra, CA
09.2025 - Current
- Coordinated with patients and healthcare professionals to meet patient needs.
- Assisted patients with scheduling appointments and managing follow-up calls.
- Supported a busy inbound call team for the Cancer Center Clinic, which also handles referral and authorization processing while using EPIC.
- Maintained accurate patient records using electronic health record systems.
- Advocated for patient rights by collaborating with various insurance companies, ensuring complaints were addressed and resolved, while maintaining full compliance with HIPAA and state privacy regulations.
- Excelled in fast-paced healthcare environments, managing multiple priorities under pressure, resolving problems proactively, and communicating effectively with diverse patient populations, including those in distress or with language barriers.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and help patients obtain the best possible care.
- Collaborated with team members to improve workflow and enhance patient experience.
Office Technician
The Department of Managed HealthCare Services
Rancho Cordova, CA
06.2023 - 05.2025
- Processed enrollee complaints by generating and emailing Requests for Health Plan Information, verifying member and health plan data, and communicating with enrollees and health plan representatives to ensure accurate and timely case resolution while maintaining HIPAA compliance.
- Monitored health plan response queues in the CRM database, documented and attached responses to corresponding cases, routed complaints to appropriate out-of-state regulatory agencies, and coordinated translation services for written documents, ensuring accurate case management, timely processing, and compliance with established procedures.
- Prepared correspondence and closed complaints reviewed by IRU analysts outside DMHC jurisdiction or requiring completion of health plan grievance process, while participating in trainings and team meetings to enhance regulatory compliance and support accurate case resolution.
- Trained new student assistants on cases and workflows that helped decrease cases by 30% within 2 months
- Created new cases in response to management directives and incoming correspondence while providing feedback on program operations and workflow improvements, contributing to efficient case management, enhanced processes, and continuous program improvement
- Supported supervisor in executing management tasks to enhance operational strategies.
Administrative Assistant
The Secretary of State
SACRAMENTO, CA
09.2022 - 05.2023
- Provided executive-level administrative and operational support by managing complex calendars, coordinating meetings, and logistics
- Supported staff with administrative tasks, improving productivity and streamlining workflow
- Organized files, developed spreadsheets, faxed reports, and scanned documents to maintain system efficiency
- Trained new student assistants on cases and workflows, leading to a 50% reduction in cases within 2 months
- Applied laws, regulations, policies, and procedures with sound judgment and attention to detail while collaborating with internal and external stakeholders, leveraging Microsoft Office, SharePoint, Adobe Acrobat, and Power BI to support accurate, high-quality work
Education
Bachelor of Science - Public Health, HealthCare Administration
California State University of Sacramento
Sacramento05-2025
Master's of Public Health - Health Promotion, Health Policy and Leadership
California State University of Sacramento
Sacramento06-2026
Skills
- Electronic health records/ EPIC
- Patient registration
- Health Communication
- Bilingual (Hmong)
- Microsoft Apps
- SPSS
- R-Studio/R
- Canva/Adobe
- Policy understanding
- Multitasking and organization
Practicum
California Youth Advocate Network (CYAN)
- Work along with Project Director on statewide coalition of tobacco free in colleges and youths
- Research and data analysis on tobacco statewide
- Connect with youth and college advocates
Timeline
Patient Service Representative II
UCDH
09.2025 - Current
Office Technician
The Department of Managed HealthCare Services
06.2023 - 05.2025
Administrative Assistant
The Secretary of State
09.2022 - 05.2023
Bachelor of Science - Public Health, HealthCare Administration
California State University of Sacramento
Master's of Public Health - Health Promotion, Health Policy and Leadership
California State University of Sacramento