Amy Yao
Austin
Summary
Outgoing and professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Circle C Aquatics
Austin
04.2025 - 06.2025
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored patrons checking in, issuing pool tags when necessary.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patrons and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Sales Associate
Garage Clothing Store
Austin
10.2024 - 01.2025
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
Swim Instructor
Lifetime Fitness Center
Austin
05.2024 - 08.2024
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
Lifeguard
Circle C Aquatics
Austin
05.2023 - 08.2023
- Performed emergency rescues when necessary.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Performed regular cleaning and maintenance of pool equipment.
- Prepared detailed incident reports following accidents or other incidents.
- Enforced all safety regulations and posted rules for patrons.
Education
High School Diploma -
James Bowie Highschool
Austin, Tx05-2025
Skills
- Customer service
- Scheduling appointments
- Database management
- Swimming instruction
- Safety regulations
- Emergency response
Accomplishments
- A honor roll
- STAGS championship
Certification
- CPR/AED certified
Timeline
Front Desk Receptionist
Circle C Aquatics
04.2025 - 06.2025
Sales Associate
Garage Clothing Store
10.2024 - 01.2025
Swim Instructor
Lifetime Fitness Center
05.2024 - 08.2024
Lifeguard
Circle C Aquatics
05.2023 - 08.2023
High School Diploma -
James Bowie Highschool
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