Amy Yee
Baltimore,MD
Summary
- Seeking a position in your company with the opportunity to grow.
- Top sales performer the past three years, consistently selling 30 percent above stated sales quotas.
- Experienced selling expensive items to high-end clientele such as jewelry and watches.
- Strong verbal communication and oral presentation skills, building and maintaining customer relationships.
- Demonstrated ability to work well with a variety of personalities as well as independently.
- Solid time management, organizational and attention to detail skills.
- Proficient with Microsoft Office suite.
- Fluent in English and Cantonese(Chinese).
Overview
19
19
years of professional experience
Work History
Sales Associate
Nordstrom
05.2016 - Current
- Assist customers to find clothes for children of all ages
- Measured children's foot sizes to ensure proper shoe fittings
- Assisted customers in finding special dresses or outfits for their special events and personal styles, including providing information on price markdowns
- Stocked new merchandise on the sales floor
- Organized shoes in the stockroom to maintain accuracy
- Provided information on fashion jewelry to customers
- Opened credit card rewards accounts for customers
- Assisted with floor removals when needed
- Conducted inventory checks to ensure accurate stock levels twice a year
- Assisted customers in ordering the correct items to meet their needs
- Assisted customers with their returns
- Followed up with customers via text, email, and phone calls to ensure satisfaction and provide additional assistance
- Listen thoroughly and communicate efficiently to service customers with the best quality
- Possess high levels of self-motivation while working in a commission-based environment
- Detail the workspace continuously, which include finger spacing, sizing and merchandising clothes
- Develop and maintain long-lasting relationships with customers.
Sales Associate
Lord & Taylor
Annapolis
03.2007 - 07.2008
- Performed price changes when the jewelry prices fluctuated
- Inventory of jewelry from the showcases every morning before the store opened for business, and ensured that all jewelry pieces matched the inventory from the night before
- Tested the diamonds upon receiving new shipments to verify their authenticity.
- Scanned each piece of jewelry with a LRT Scanner when new shipments arrived and logged the watches/jewelry in the book.
- Additional responsibilities included truck processing, return to vendor (RTV), sending customers' jewelry to repair centers for repairs, and sizing customers' watches when needed, opening credit card accounts, and selling warranty service plans to customers.
Sales Associate
Godiva's Annapolis
03.2008 - 06.2008
- Sold chocolate-dipped fruit and Godiva shakes
- Stocked chocolate on display trays, made hand-dipped chocolate strawberries, and made Chocolixir Godiva Shakes upon customer request.
Sales Associate
Macy’s
Annapolis
06.2006 - 03.2007
- Designer Handbag Sales - Assisted customers select purses for different occasions
- Stocked Handbags from stock room to sales floor
- Assisted other departments when short staffed
- Assisted customers in the women's department by selecting clothes and ordering the correct sizes.
Sales Associate
Forever 21
Annapolis, MD
11.2005 - 05.2006
- Stocked merchandise and assisted customers in selecting clothing sizes on the sales floor.
Education
Diploma -
North County High School
Glen Burnie, MDBusiness
Anne Arundel Community College
Arnold, MDSkills
- Customer Service
- Stocking and Receiving
- Multi-tasking strength
- Verbal/written communication
- Reliable and punctual
- product knowledge
- POS System Operation
- Order Processing
- Product Sales
Accomplishments
- Top sales performer the past three years, consistently selling 30 percent above stated sales quotas.
- Earned a “Letter of Recommendation” from the Store Manager for exceeding performance expectations.
- Earned the “Top Seller's Badge” for leading the department in sales in 2008.
- Served as Acting Manager of Jewelry from 03/01/11 to 12/01/11, training and leading associates.
Cover Letter
Dear Sir/ Madam
I am currently seeking a position an opportunity to work and grow in your company. I am submitting my resume for your review.
As demonstrated in the accompanying resume, my professional qualifications include ranking as a top sales performer the past three years, consistently selling 30 percent above stated sales quotas. I am experienced selling expensive items to high-end clientele such as jewelry and watches. I have strong verbal communication which allows me to provide good customer service and maintain good relationships with people. I have excellent client relations skills and a demonstrated ability to work well with a variety of personalities, as well as independently.
As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future. Thank you in advance for your time and consideration.
Sincerely,
Amy Yee
(310) 923 8676
a.yee74@gmail.com
Timeline
Sales Associate
Nordstrom
05.2016 - Current
Sales Associate
Godiva's Annapolis
03.2008 - 06.2008
Sales Associate
Lord & Taylor
03.2007 - 07.2008
Sales Associate
Macy’s
06.2006 - 03.2007
Sales Associate
Forever 21
11.2005 - 05.2006
Diploma -
North County High School
Business
Anne Arundel Community College