Amy Young
Summary
Driven Certified Pharmacy Technician with over 28 years of experience between retail and hospital settings. Proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CPhT
UAB Specialty Pharmacy
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
CPhT
UAB Hospital Central Pharmacy
04.2021 - 12.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Delivered medications to different hospital floors and units and filled Omnicell machines located throughout the hospital.
CPhT
J&M Pharmacy And Compounding Center
11.2008 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
CPhT
CVS Pharmacy
02.1995 - 07.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
High School Diploma -
Oneonta City School
Oneonta, AL05.1995
Skills
- Recordkeeping
- Organization and Time Management
- Decision-Making
- Computer Skills
- Problem-Solving
- Team Management
- Data Entry
- Social Perceptiveness
- Quality Assurance
- Time Management
- Analytical Thinking
- Relationship Building
- PPE Use
- Supervision and Leadership
- CoverMyMeds
- Omnicell Operation
- Non-sterile Compounding
Certification
- CPhT - Certified Pharmacy Technician since 1997
- Mental Health Advocate
- QPR Suicide Prevention Gatekeeper Certificate
Timeline
CPhT
UAB Specialty Pharmacy
12.2022 - Current
CPhT
UAB Hospital Central Pharmacy
04.2021 - 12.2022
CPhT
J&M Pharmacy And Compounding Center
11.2008 - 02.2021
CPhT
CVS Pharmacy
02.1995 - 07.2008
High School Diploma -
Oneonta City School