Amya Robinson
Wichita Falls
Summary
Dynamic sales associate with a proven track record at JCPenney, excelling in customer service and achieving sales targets through effective upselling. Skilled in problem-solving and proficient in CRM systems, I thrive in fast-paced environments while maintaining strong attention to detail and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Sales Associate
Jcpennys
08.2022 - 10.2024
Provided exceptional customer service by greeting customers, answering questions, and assisting with product selection. Achieved sales targets consistently by upselling and cross-selling products.
Customer Service Representative
The Results Company
07.2019 - 08.2022
Handled customer inquiries per day via phone, email, and live chat, ensuring timely and accurate responses.
Resolved customer complaints by identifying issues, providing solutions, and following up to ensure resolution.
Maintained a customer satisfaction rating of 90% through effective communication and problem-solving skills.
Education
High School Diploma -
City View Junior Senior High
Wichita Falls, TX05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Jcpennys
08.2022 - 10.2024
Customer Service Representative
The Results Company
07.2019 - 08.2022
High School Diploma -
City View Junior Senior High
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