Amyah Landrum
Dallas,TX
Summary
To gain an employment opportunity with a company that will allow me to fully
utilize my communication, organizational, and problem-solving skills. To also
contribute towards company growth and develop a business relationship that leads
to long term advancement with the company.
Overview
4
4
years of professional experience
Work History
Patient Care Advocate
Express Scripts Pharmacy
Dallas
02.2024 - Current
- Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues.
- Collaborate effectively with multiple internal partners to ensure issues are resolve and thoroughly communicated to providers in a timely manner.
- Assist with processing medication prior authorization and appeal requests within required turn-around time.
- Answer questions regarding pharmacy benefit and coverage of medical injectables under medical benefit.
Customer Service Representative
Maximus
New York
11.2020 - 10.2023
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Liberty Highschool
Frisco, TX05.2019
Skills
- Follow-up care
- Medical Terminology
- Scheduling
- State regulations knowledge
Timeline
Patient Care Advocate
Express Scripts Pharmacy
02.2024 - Current
Customer Service Representative
Maximus
11.2020 - 10.2023
Liberty Highschool