Amy Burkhead
Fairborn,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a position with a company that fosters a healthy work environment and promotes professional development. Flexible schedule and available to start immediately.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Anderson Resources
Fairborn, OH
05.2023 - 01.2024
- Responsible for managing multiple properties, with roughly 500+ total units, with little to no supervision
- Prepared, updated, and executed leases, addendums, notices, and violations, in accordance with Fair Housing Laws.
- Offered informative and personalized tours to prospective tenants to provide valuable information, resulting in new leases.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Checked rental eligibility by following company's verification process.
Office Assistant
Laurel Mountains
New Carlisle, OH
01.2020 - 09.2021
- Created purchase orders while tracking invoices to avoid discrepancies or delinquent accounts.
- Tracked office inventory, ordered supplies, maintained the office equipment, and if needed, troubleshoot equipment issues to ensure smooth operations.
- Managed multiple social media accounts and created engaging content for the company's online presence.
- Created a new cost-efficient way to create, store, and maintain company files digitally, saving the company close to $2500 in just a few short months on office supplies that normally would be used to maintain paper files.
- Interacted with 25+ customers daily by phone, email, or in-person to provide product details, order status, and/or resolve customer complaints.
Committee Member
City Of Fairborn
Fairborn, OH
01.2017 - 02.2020
- The Mayor's Beautification Committee consists of 10 citizens appointed by City Council Members to serve terms of 1 to 3 years.
- Advised in actions or matters affecting the appearance of businesses and residential properties within the city.
- Organized and executed several successful events that met the specific goals and objectives, and provided a platform to foster positive relationships, and promote community involvement.
- Solved complex problems by analyzing multiple factors and identifying creative solutions that allowed for collaboration with fellow members to complete projects on budget, and meeting strict deadlines.
- Established and maintained strong relationships with community members, vendors, donors, and other committee members.
Lead Server/Trainer
Don Pablo's
Beavercreek, OH
05.2014 - 10.2019
- Created and implemented new-employee training programs to include onboarding and orientation, food handling, menu knowledge, upselling techniques and incentives, as well as server duties and responsibilities.
- Trained and mentored 16+ employees and was awarded employee of the year in 2017 and 2018 for my contributions to the company and it's future.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Recognized by superiors for my exceptional customer service, and reaching an all-time high of 94% customer satisfaction.
- Developed and suggested strategies to motivate and incentivize server performance and service delivery that increased food and beverage sales by 25%.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OHSkills
- Training and mentoring
- Relationship building and retention
- Telephone and email etiquette
- Administrative support
- Account management
- Business processes and procedures
- Fair housing policies
- Leasing and sales
- Project planning
- Employee training and development
- Multi-line phone proficiency
- Time management
- Filing and data archiving
- Social media knowledge
- Credit and collections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Leasing Consultant
Anderson Resources
05.2023 - 01.2024
Office Assistant
Laurel Mountains
01.2020 - 09.2021
Committee Member
City Of Fairborn
01.2017 - 02.2020
Lead Server/Trainer
Don Pablo's
05.2014 - 10.2019
High School Diploma -
Tecumseh High School
Additional Information
Authorized to work in the US for any employer.
Reliable transportation to commute daily.