Amyiah Alaniz
Plainview,TX
Summary
Dynamic professional with 2+ years of experience inhigh-pressure customer service and administrativeroles. Proven ability to multitask, utilize computer systems, and communicate efficiently, ensuring tasks are completed accurately and on time. Expertise in registration and record maintenance enhances capacity to support dispatch coordination and logistical operations.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Admissions Representative/Patient Registrar
Northwest Hospital UHS
Amarillo, TX
03.2025 - Current
- Utilized computer systems to manage patient data, showcasing proficiency in learning and operating new software quickly
- Efficiently registered and admitted patients, ensuring accurate and complete demographic information for timely service delivery
- Verified insurance coverage and obtained necessary authorizations, demonstrating attention to detail and organizational skills
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations and internal policies
- Assisted in the collection of co-pays, deductibles, and outstanding balances, accurately handling sensitive financial transactions
- Updated patient records as needed, including changes in contact information or insurance coverage, ensuring up-to-date logs
- Demonstrated excellent communication and customer service skills by providing compassionate assistance to patients during registration
Front Desk Receptionist
Hyatt Place Amarillo West
Amarillo, Tx
07.2023 - 02.2025
- Demonstrated ability to multitask and remain calm in fast-paced, high-pressure environments
- Greeted and checked-in guests in a professional and friendly manner, ensuring accurate record-keeping and positive first impression
- Managed a high volume of incoming calls, addressing inquiries and resolving issues promptly with strong communication skills
- Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
- Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance guest experience
- Collaborated with housekeeping and other departments to coordinate timely room readiness and resolve facility-related issues
- Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
- Resolved guest complaints or concerns by listening attentively, empathizing, and taking appropriate action to resolve issues
- Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance
- Managed group bookings and coordinated check-ins/check-outs for conference attendees or tour groups, ensuring clear communication
- Maintained knowledge of hotel amenities, services, and local area information to provide accurate information to guests
Education
Associate of Science - General Studies
Clarendon College
Clarendon, TX 08.2021 - 05.2023
Skills
- Patient registration
- Insurance verification
- Data management
- Financial transactions
- Call handling
- Conflict resolution
- Record keeping
- Service coordination
- Effective communication
- Problem solving
- Time management
- Team collaboration
Timeline
Admissions Representative/Patient Registrar
Northwest Hospital UHS
03.2025 - Current
Front Desk Receptionist
Hyatt Place Amarillo West
07.2023 - 02.2025
Associate of Science - General Studies
Clarendon College
08.2021 - 05.2023