Amyjah Huff
Grand Rapids,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
Kentwood
12.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Home Health Aide
Exchange care
Grand Rapids, MI
07.2016 - 11.2020
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Administered medications as instructed by physician or nurse practitioner.
Resident Assistant
Whispering Woods Center
Grand Rapids, MI
02.2014 - 05.2016
- Assisted residents with activities of daily living, such as bathing, grooming, and dressing.
- Observed and documented changes in resident behavior.
- Monitored vital signs and reported changes to the supervisor or nurse.
Education
Associate of Applied Science - Medical Administration
Ross Medical Education Center
Kentwood, MI04-2024
Skills
- Appointment Scheduling
- Data Entry
- Problem Resolution
Affiliations
- I like to volunteer with at small businesses to help with billing and assisting in the community
Timeline
Customer Service Representative
Farmers Insurance Company
12.2020 - Current
Home Health Aide
Exchange care
07.2016 - 11.2020
Resident Assistant
Whispering Woods Center
02.2014 - 05.2016
Associate of Applied Science - Medical Administration
Ross Medical Education Center