Amy Jochim
Wylie,TX
Summary
An ambitious nursing student who values hard work, teamwork, and loyalty above all. Highly skilled in multitasking and prioritizing while performing best under pressure. Strong advocate that people get out what they put in.
Overview
7
7
years of professional experience
1
1
Certificate
5
5
years of post-secondary education
Work History
Server Shift Leader
BJ's Restaurant & Brewhouse
10.2018 - Current
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Sales Associate
Nordstrom
03.2017 - 10.2018
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX 2024 - 2026
Associate of Applied Science - Nursing
Collin College
Wylie, TX 05.2021 - Current
Associate of Applied Science - Apparel Merchandising
Iowa State University
Ames, IowaInternational Baccalaureate -
International Secondary School of Eindhoven
Eindhoven, The Netherlands05.2014
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- BLS Certified
Skills
- Cool Under Pressure
- High Energy and Stamina
- Multitasking and Prioritization
- Customer Service and Rapport
- Team Leadership
- Conflict and Complaint Resolution
- Relationship Building
- Team Player
- Attention to Detail
Timeline
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
2024 - 2026
Associate of Applied Science - Nursing
Collin College
05.2021 - Current
Server Shift Leader
BJ's Restaurant & Brewhouse
10.2018 - Current
Sales Associate
Nordstrom
03.2017 - 10.2018
Associate of Applied Science - Apparel Merchandising
Iowa State University
International Baccalaureate -
International Secondary School of Eindhoven