Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

AMY P. MICHELLE LANDAVERDE ROBLES

Anaheim,CA

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in guest services, time management and building costumer relationships. Excel in communication, teamwork, and adaptability.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fine Dining Server / Front Desk Supervisor

Summit House Restaurant
Fullerton, California
12.2014 - Current
  • Delivered exceptional table service in an upscale setting as a server.
  • Enhanced guest experience by providing knowledgeable insight into menu items, resulting in successful upselling.
  • Achieved efficient table seating management for a smooth reservation process.
  • As the front desk supervisor, I created daily floor plans and seating accommodations based on reservations and staff scheduled.
  • Ensured efficient utilization of space, tables and special guest requests.

Server

Snooze, an A.M. Eatery
Orange, California
03.2021 - 07.2021
  • Delivered fast and efficient customer service in a relaxed setting.
  • Managed station operations and ensured timely movement of guests during high-volume early morning routines.
  • Accurately recorded orders on cash register and point-of-sale system.

Host

Early Bird Cafe
Fullerton, California
09.2017 - 07.2019
  • Provided a warm and welcoming first impression of the establishment by greeting incoming and departing guests
  • Responsible for escorting guests to designated dining areas, delivering menus, and setting tables.
  • Efficiently processed bill payments for both dine-in and take-out orders.
  • Contributed to team efforts by accomplishing related tasks as needed.

Sales Associate / Park Staff

Vans Skatepark
Orange, California
02.2013 - 12.2014
  • Achieved daily sales targets by tailoring product offerings to individual customer preferences.
  • Booked summer camps and private lessons as needed.
  • Collected and processed liability waivers to ensure physical and legal safety of park riders.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.

Education

High school or equivalent -

Loara High School
Anaheim, California
06.2012

Skills

  • Bilingual - English/Spanish
  • Interpersonal Communication
  • Customer Service
  • Hospitality
  • POS system operations
  • Relationship Building
  • Detail Oriented
  • Customer Engagement
  • Networking
  • Up-selling

Certification

The State Seal of Biliteracy (SSB), marked by a gold seal on the diploma or transcript, recognizes high school graduates who have attained a high level of proficiency in speaking, reading, and writing one or more languages in addition to English. (Per the California Department of Education)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Snooze, an A.M. Eatery
03.2021 - 07.2021

Host

Early Bird Cafe
09.2017 - 07.2019

Fine Dining Server / Front Desk Supervisor

Summit House Restaurant
12.2014 - Current

Sales Associate / Park Staff

Vans Skatepark
02.2013 - 12.2014

High school or equivalent -

Loara High School

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AMY P. MICHELLE LANDAVERDE ROBLES