Amysa Carter
Memphis,United States
Summary
Customer Support Specialist with 8+ years of experience in client success and service delivery across e-commerce, logistics, and training sectors. Skilled in resolving escalations, managing client concerns, and coordinating cross-functional teams to enhance operational efficiency. Focused on improving customer satisfaction through effective communication and problem-solving, committed to delivering timely resolutions that foster customer loyalty.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Home Tech and Sales Expert
Asurion
Memphis, Tennessee
05.2026 - Current
- Developed strong relationships with customers to enhance brand loyalty.
- Collaborated with marketing teams to create effective promotional strategies.
- Analyzed customer feedback to improve service delivery and product offerings.
- Provided expert consultation on product features and benefits to clients.
Transportation Specialist
Amazon
Memphis, United States
05.2023 - Current
- Coordinated transportation logistics to optimize delivery routes and reduce transit times.
- Assisted in managing inventory levels through effective tracking and documentation of shipments.
- Implemented process improvements that enhanced workflow efficiency in transportation operations.
- Monitored compliance with safety regulations during the handling and transportation of goods.
- Conducted pre-trip inspections to identify vehicle maintenance needs and ensure compliance.
- Operated and maintained commercial vehicles to ensure safe and timely deliveries.
- Adhered to all traffic laws and safety regulations during transport operations.
- Maintained accurate records of miles driven, fuel consumption, and vehicle maintenance logs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Warrior Transportation & Logistics
Memphis, United States
09.2022 - 05.2023
- Maintain professional relationships with customers while delivering goods and services.
- Communicate delivery updates and resolve issues related to scheduling or service.
- Ensure accurate documentation and compliance with operational standards.
Learning Ambassador /Assistant Process Associate
Amazon
Beloit, United States
02.2021 - 09.2022
- Facilitated onboarding and training programs for new associates, enhancing team knowledge and performance.
- Implemented innovative learning strategies, improving engagement in training sessions across multiple departments.
- Developed and maintained educational materials to support ongoing staff development and compliance with operational standards.
- Collaborated with leadership to identify skill gaps, designing targeted training initiatives that aligned with business objectives.
Customer Service Representative
Shopbop(Amazon)
Madison, United States
11.2019 - 02.2021
- Resolved customer inquiries through multiple communication channels, ensuring a positive shopping experience.
- Managed order processing and fulfillment, contributing to timely delivery and customer satisfaction.
- Trained junior representatives on product knowledge and effective service techniques.
- Collaborated with cross-functional teams to streamline return processes and enhance customer interactions.
Education
Associate of Applied Science - Medical Assistant
Remington College
Memphis, TN11-2018
High School Diploma -
Oakhaven High School
Memphis, TN05-2011
Some College (No Degree) - Building Construction
TCAT
Memphis, TN07-2026
Skills
- Sales strategy and customer service
- Relationship management
- Crisis and transaction management
- Time management expertise
- Metrics monitoring and attention to detail
- Excel, Google Sheets, and MS Office
- OpenOffice and Google Drive
- Comparative analyses and pivot tables
- Macros and database linking
Certification
- OSHA 10
- CDL Class A
Timeline
Home Tech and Sales Expert
Asurion
05.2026 - Current
Transportation Specialist
Amazon
05.2023 - Current
Truck Driver
Warrior Transportation & Logistics
09.2022 - 05.2023
Learning Ambassador /Assistant Process Associate
Amazon
02.2021 - 09.2022
Customer Service Representative
Shopbop(Amazon)
11.2019 - 02.2021
Associate of Applied Science - Medical Assistant
Remington College
High School Diploma -
Oakhaven High School
Some College (No Degree) - Building Construction
TCAT