Amy Lopez
Fullerton,Ca
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Supervisor
Hoag Hospital Irvine
Irvine, California
09.2019 - Current
- Oversee daily and administrative operations for Sterile Processing, GI Lab, Cancer Digestive Health Center adhering hospital's policy & procedures.
- Coordinate with ancillary and outpatient clinics for upcoming changes projects, process improvements to ensure smooth workflow and project alignment.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Negotiate and maintain a good rapport with suppliers to secure cost-effective resources.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Perform audits to ensure staff and department are in compliance and
preparation of annual accreditation. - Carried out preventive maintenance on facilities to promote sustainability.
- Delegated assignments to staff, setting priorities and goals.
- Ensured department operated within budget while optimizing clinic performance and implementing best practices for improved efficiency and patient satisfaction.
- Resolved customer complaints promptly, contributing to increased customer satisfaction.
Instrument Technician
Hoag Hospital Newport Beach
Newport Beach, California
07.2018 - 08.2019
- Responsible for the care, handling, and reprocessing of instruments, Gi
Scopes, Tee Probes and equipment. - Knowledge of instrument blood and body fluid precautions, disinfection
techniques, and methods of sterilization. - Performs quality assurance monitors and documentation of sterilization.
- Inspects instruments and equipment according to established policies
and procedures. - Coordinated with nurses and surgical staff on urgent request.
Principle Admit Worker
University Of Irvine Health
Orange, California
01.2018 - 08.2019
- Assisted nurses with patient preparation and basic care tasks.
- Coordinated daily workflow with UCI Health supervisors and team members.
- Communicated regularly with directors and managers regarding progress of projects and completed tasks.
- Accurately verifies medical coverage and determines patient eligibility
to established program, insurance, or contract standards. - Project coordinator for Survivorship and American Cancer Society.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Food Server II/ Team Lead
Hoag Hospital Newport Beach
Newport Beach, California
02.2006 - 06.2014
- Meet and greet patients, employees, and visitors with excellent
customer service. - Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Followed proper cash handling procedures when accepting payments from customers.
Education
Bachelor of Science - Health Care Administration
California State University, Long Beach
Long Beach, CA05-2015
Skills
- Accreditation audits
- Budget oversight
- Staff scheduling
- Inventory control
- Effective communication
- Staff development
- Priority management
- Leadership
- Project Management
- Training and Mentoring
- Process Improvement Strategies
- Documentation and Recordkeeping
- Quality Assurance Management
- Strategic Planning
Personal Information
Title: Supervisor Sterile Processing
Certification
- CRCT - Healthcare Sterile Processing Association
Timeline
Supervisor
Hoag Hospital Irvine
09.2019 - Current
Instrument Technician
Hoag Hospital Newport Beach
07.2018 - 08.2019
Principle Admit Worker
University Of Irvine Health
01.2018 - 08.2019
Food Server II/ Team Lead
Hoag Hospital Newport Beach
02.2006 - 06.2014
Bachelor of Science - Health Care Administration
California State University, Long Beach