Ayiana Ochoa
El Paso,TX
Summary
Dynamic professional with a proven track record in customer support and salesmanship at Teleperformance. Skilled in cross-functional coordination and problem-solving, I successfully enhanced engagement rates and trained new team members. Committed to driving results and fostering positive customer experiences, I excel in fast-paced environments while maintaining attention to detail.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Social Media Moderator
Teleperformance
El Paso, Tx
04.2023 - Current
- Kept up-to-date with industry trends, tools, and technologies to ensure effective social media moderation techniques were utilized.
- Responded to and engaged with customers on social media pages to promote products and services.
- Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
- Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
- Developed and implemented guidelines for appropriate online behavior, ensuring a positive community atmosphere.
Social Media Moderator
Teleperformance
El Paso, TX
03.2023 - Current
- Devised creative solutions to troubleshoot issues that arose during live events or product launches, minimizing disruptions in communication flow.
- Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
- Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
Retail Manager
Lucky Brand
El Paso, TX
02.2022 - 03.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Sales Associate
Aeropostale
El Paso, TX
10.2019 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Madrag
El Paso, Tx
04.2019 - 06.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Hanks High School
El Paso, TX2019
Skills
- Customer support
- Brand representation
- Cross-functional coordination
- Salesmanship
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Social Media Moderator
Teleperformance
04.2023 - Current
Social Media Moderator
Teleperformance
03.2023 - Current
Retail Manager
Lucky Brand
02.2022 - 03.2023
Sales Associate
Aeropostale
10.2019 - 04.2022
Sales Associate
Madrag
04.2019 - 06.2020
Hanks High School