ANA AGUAYO
Kansas City,MO
Summary
Results-driven Client Eligibility Specialist at NCCT with a proven track record in eligibility verification and effective communication. Demonstrated attention to detail and critical thinking skills to resolve discrepancies, ensuring compliance and timely processing of documents. Adept at managing legal documents and maintaining accurate records while assisting clients with applications.
Overview
7
7
years of professional experience
Work History
Client Eligibility Specialist
National Center For Competency Testing (NCCT)
Kansas City, KS
07.2018 - 09.2025
- Reviewed and edited daily allocation figures to ensure accuracy of entries.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Manage and maintain legal documents.
- Verified eligibility for government programs, insurance, and other services through application assessments.
- Collected and evaluated client information.
- Ensured clients met specific eligibility requirements, such as income, age, and disability status.
- Assisted clients in completing online application forms and gathering necessary documentation.
- Performed data entry tasks to update case information and maintain accurate records.
- Processed documents while ensuring timely release of certificates with all required documentation.
- Investigated and resolved eligibility issues or discrepancies, collaborating with clients and departments.
- Assisted with scheduling appointments and meetings.
Education
HIGH SCHOOL DIPLOMA -
Wyandotte High School
Kansas City, KS05.2016
Skills
- Effective communication skills
- Documentation and paperwork
- Business continuity
- Attention to detail
- Data entry and technical skills
- Multitasking and adaptability
- Microsoft Office proficiency
- Documentation and reporting
- Legal research
- Appointment scheduling
- Records maintenance
- Court reporting
- Legal research and writing
- Eligibility verification
- Critical thinking
- Fast learner
Languages
Spanish
Native/ Bilingual
Timeline
Client Eligibility Specialist
National Center For Competency Testing (NCCT)
07.2018 - 09.2025
HIGH SCHOOL DIPLOMA -
Wyandotte High School