Ana Amezquita
Houston,TX
Summary
Dynamic server with strong skills in guest engagement, cash handling, and performance improvement. Committed to delivering exceptional customer service and optimizing dining crew workflow for a memorable guest experience.
Dedicated professional with a proven track record in the hospitality industry. Skilled in multitasking, team collaboration, and resolving customer complaints, contributing to enhanced service delivery and guest satisfaction in fast-paced environments.
Results-driven server recognized for exceptional customer service and effective team collaboration. Experienced in managing dining crew workflow and ensuring order accuracy, ready to leverage expertise to drive operational efficiency and elevate guest experiences.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Rio Verde Taqueria
Pasadena, TX
02.2019 - 05.2019
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in menu knowledge, effectively communicating daily specials to customers.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Server
Taqueria Los Jaliciences
Pasadena, TX
11.2016 - 03.2017
- Processed payments efficiently using point-of-sale systems, facilitating smooth transactions.
- Adapted quickly to changing situations during busy service periods, maintaining composure under pressure.
- Supported team members by sharing best practices for effective service delivery.
- Participated in training sessions to improve service techniques and product knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server, Assistant Manager and Hostess
Taqueria Arandas
Pasadena, TX
08.2016 - 11.2016
- Assisted in managing daily operations, ensuring seamless service and guest satisfaction.
- Coordinated staff schedules to optimize workflow and maintain service efficiency.
- Trained new team members on restaurant policies and customer service standards.
- Monitored dining area, addressing guest needs promptly to enhance overall experience.
- Supported inventory management by tracking supplies and placing orders as needed.
- Implemented training sessions to improve team performance and reduce errors.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Collaborated with servers to maintain efficient communication during peak hours.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Performance improvement
- Guest relations management
- Relationship management
- Inventory management
- Tableside etiquette
- Guest seating
- Food sales and promotion
- Daily specials memorization
- Multitasking and organization
- Dining crew workflow optimization
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Rio Verde Taqueria
02.2019 - 05.2019
Server
Taqueria Los Jaliciences
11.2016 - 03.2017
Server, Assistant Manager and Hostess
Taqueria Arandas
08.2016 - 11.2016
High School Diploma -
Sam Rayburn High School