Ana Ammirato
Kissimmee,FL
Summary
Dynamic and dedicated professional with extensive experience at Publix, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for maintaining high standards of cleanliness and organization while training new staff to uphold exceptional service quality.
Overview
4
4
years of professional experience
Work History
Cashier
Publix
Celebration, FL
02.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service requests.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash and electronic payments accurately, ensuring proper change distribution.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bakery Clerk
Publix
Celebration, FL
02.2023 - Current
- Assisted customers with product selection and inquiries, ensuring exceptional service standards.
- Maintained cleanliness and organization of bakery displays, enhancing visual appeal and accessibility.
- Operated baking equipment safely and efficiently, adhering to safety protocols and regulations.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
Deli Clerk
Publix
Celebration, FL
02.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated deli equipment, ensuring proper safety protocols and maintenance procedures were followed.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Trained new staff on deli operations, fostering a collaborative and efficient work environment.
- Maintained cleanliness and organization of deli area, enhancing overall presentation and safety standards.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Liberty High School
Florida Kissimmee 05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash register systems
- Refunds and exchanges
- Issue resolution
- ID verification
- Refund handling
- Food preparation
- Food handling safety
Timeline
Cashier
Publix
02.2023 - Current
Bakery Clerk
Publix
02.2023 - Current
Deli Clerk
Publix
02.2023 - Current
High School Diploma -
Liberty High School