Summary
Overview
Work History
Education
Skills
Timeline
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Ana Arellano

San Jose,CA

Summary

Proven Retail Sales Associate at Macy's, adept in customer service excellence and maintaining a clean store environment, significantly enhancing the shopping experience. Demonstrated work ethic and integrity across roles, achieving high accuracy levels in transactions and positive customer feedback. Skilled in customer assistance, blending patience and empathy to resolve complaints and foster loyalty.

Overview

7
7
years of professional experience

Work History

Cashier

Dollar Tree Stores
11.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Construction Cleaner

Consuelos Maintenance
07.2019 - 09.2022
  • Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
  • Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
  • Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
  • Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.

    • Retail Sales Associate

    Macy's
    09.2017 - 07.2018
    • Greeted customers and helped with product questions, selections, and purchases.
    • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
    • Answered questions about store policies and addressed customer concerns.
    • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

    Education

    Santa Ana High School
    Santa Ana, CA

    Skills

    • Customer Service
    • Customer Assistance
    • Work Ethic and Integrity
    • Patience and Empathy
    • Customer service excellence

    Timeline

    Cashier

    Dollar Tree Stores
    11.2022 - Current

    Construction Cleaner

    Consuelos Maintenance
    07.2019 - 09.2022

    Retail Sales Associate

    Macy's
    09.2017 - 07.2018

    Santa Ana High School

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    Ana Arellano