Ana Avjian
Coventry
Summary
Accomplished Selling Leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Sales Leader
American Eagle Outfiters
12.2020 - Current
- Increased customer engagement to drive interest and boost sales opportunities.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Achieved sales metrics consistently by creating goals and adjusting goals based on KPI results throughout the day.
- Processed and stocked merchandise in accordance with store standards.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Monitored sales team performance and provided constructive feedback.
- Built relationships with customers and community to promote long term business growth through social media and online booking systems.
- Trained new employees on customer service, money handling and organizing strategies
- Trained, coached, and mentored new sales associates for maximum performance.
- Participated in store meetings and product training sessions to understand and sell items.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Took charge of store social media assets to increase customer loyalty and bring new clientele into the store.
- Took charge of loyalty in store to increase the likelihood of returning customers, and to coach employees with different skills to achieve store loyalty sign-up monthly goals.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Sales Associate
Ocean State Job Lot
07.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
TJX Companies
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Biology Teacher Education
University of Rhode Island
Kingston, RIRadiology
Community College of Rhode Island
Warwick, RI05.2026
Skills
- Consultative Selling
- Leads Prospecting
- Employee Motivation
- Relationship Management
- POS System Operation
- Product Merchandising
- Loss Prevention
- Staff Supervision
- Team Leadership
- Staff Training and Development
- Performance Assessment
- Teamwork and Collaboration
Timeline
Sales Leader
American Eagle Outfiters
12.2020 - Current
Sales Associate
Ocean State Job Lot
07.2019 - 08.2020
Sales Associate
TJX Companies
10.2018 - 01.2019
No Degree - Biology Teacher Education
University of Rhode Island
Radiology
Community College of Rhode Island