Ana Beatriz Kerr
Clermont
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Additionally a passionate worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Cocktail Server
The View
Clermont
05.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed drink orders efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Server
Yard House
Lynnfield
06.2022 - 10.2024
- Coordinating and fluently communicating with all of staff to create a pleasurable dining experience for guests.
- Expert in taking care of minor and major complaints when it comes to guests, creating a smoother transition for their dining impression.
- Proficient in opening the restaurant setting up all proper articles for the day.
- Skilled in closing the restaurants organizing and cleaning for following day.
- Well versed with allergies, children, larger parties, accommodations for all guests.
BIPOC Intern
FAIR-SHARE AMENDMENT
Boston
07.2022 - 11.2022
- Collaborated with an extraordinary group of individuals to create change for Massachusetts legislatures through Q1.
- Phone banked and canvassed to all demographics the importance of funding education and infrastructure amongst all communities in MA.
- Represented a campaign that aligned with strong personal views and assets.
- Contributed to a passing Amendment for more adequate funding allocations to MA residents.
Secretary
RUBIN AND POMERLEAU
Boston
06.2021 - 08.2021
- Assisted attorneys and paralegals in consults with translations and took notes.
- Aided with opening, reviewing and making legal contracts for court cases.
- Organized and scheduled agendas for court dates, meetings, calls, payments, etc.
- Through this a great admiration grew to help change one's immigration status.
Education
Bachelor's Degree - Political Science & International Relations
MERRIMACK COLLEGE
North Andover, MA 09.2018 - 05.2022
Skills
- Team collaboration
- Attention to detail
- Communication skills
- Initiative taking
- Adaptability
- Reliability and punctuality
- Appointment coordination
- Legal documentation preparation
- Phone reception
- Meeting coordination
- Calendar management
- Organization
- Trilingual, English, Portuguese (native), Spanish (intermediate)
Leadership Experience
- Student Government Association, North Andover, MA, President, 04/01/20 - 03/31/21, Actively sought fundamental ways for all voices of staff, faculty and students to be heard., Delegated all SGA meetings and any special or emergency meetings., Upheld and enforced the constitution for all to maintain order and stability amongst the association., Continuously found ways for the community to be more inclusive and diverse.
Timeline
Cocktail Server
The View
05.2024 - Current
BIPOC Intern
FAIR-SHARE AMENDMENT
07.2022 - 11.2022
Server
Yard House
06.2022 - 10.2024
Secretary
RUBIN AND POMERLEAU
06.2021 - 08.2021
Bachelor's Degree - Political Science & International Relations
MERRIMACK COLLEGE
09.2018 - 05.2022