Ana Betancourt
San Antonio,TX
Overview
12
12
years of professional experience
Work History
Sales Associate
Pier 1 Imports
San Antonio, TX
11.2018 - 09.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders through Pier 1 Import Portal Website and coordinated product deliveries.
Outpatient Customer Service Representative
University Health System
San Antonio, TX
10.2008 - 03.2012
- Asked probing questions to determine service needs and accurately input information into electronic systems such as IDX Web and Sunrise.
- Assessed customer needs by keeping continuity of care within assigned clinic and primary care provider.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Placed 20-30 + outbound calls per resident panel to verify continued care with the Medicine clinic.
Internal Medicine Unit Clerk
University Health System
San Antonio, TX
01.2009 - 01.2012
- Generated Internal Medicine Clinic templates in IDX and modified them as needed according to appointment necessities and Provider request.
- Templates were created in accordance with what was published in Amion for the Residency program at the Internal Medicine Clinic. Weekly cross reference check ups were done to minimize any appointments cancellations due to changes in Residents clinic location assignments.
- Maintained Internal Medicine Clinic Provider (1st year, 2nd year, 3rd year Medical Students) patient roasters updated, assisted in scheduling follow ups and/or rescheduling, canceling visits. New patient visits were scheduled upon approved referral into specialty clinics and patients would be communicated of any fiscal responsibility according to insurance.
- Perform on a yearly basis a reassignment of patients from completed 3rd year residents leaving clinic to new intern providers keeping in mind any language barriers, and accommodating to patient requests as possible.
Education
Some College (No Degree) - General Education
San Antonio College
San AntonioHigh School Diploma -
Thomas Jefferson HIgh School
Skills
- Active listening
- Computers skills
- Customer Services
- Interpersonal Skills
- Time management
- Problem-solving
- Bilingual
Timeline
Sales Associate
Pier 1 Imports
11.2018 - 09.2020
Internal Medicine Unit Clerk
University Health System
01.2009 - 01.2012
Outpatient Customer Service Representative
University Health System
10.2008 - 03.2012
Some College (No Degree) - General Education
San Antonio College
High School Diploma -
Thomas Jefferson HIgh School