Ana Bustos
Okeechobee,FL
Summary
I’m a Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. With experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
7
7
years of professional experience
Work History
Shift Leader
McDoanlds
Okeechobee, FL
05.2021 - Current
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored new team members on service protocols.
- Managed shift schedules to maintain adequate staffing levels.
- Monitored food safety practices and maintained cleanliness in the workplace.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Utilized POS systems efficiently for order processing and inventory management.
- Fostered a team-oriented environment to increase morale and productivity.
- Processed credit card payments and counted back change and currency with accuracy rate.
Assistant Store Manager
Family Dollar
Okeechobee, FL
09.2019 - 05.2021
- Supervised daily store operations and ensured alignment with company policies.
- Trained and mentored new staff in customer service best practices.
- Managed inventory levels and coordinated restocking procedures efficiently.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Processed transactions accurately using point-of-sale systems and cash handling practices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coordinated with vendors to secure product availability at competitive prices.
Education
Okeechobee High School
Okeechobee, FLSkills
- Staff scheduling
- Cash handling
- Food safety
- POS systems
- Customer service
- Staff training
- Complaint resolution
- Effective communication
- Team building
- Task delegation
- Food safety compliance
- Conflict resolution
- Workplace organization
- Payment processing
- Refunds and exchanges
- Attention to detail
- Order taking
- Ordering and stocking
- Dependability and reliability
- Empathy and patience
- Basic math
- Team leadership
- Operational efficiency
- Upselling techniques
- Promotions and discounts
- Retail merchandising
- Organization
- Fluent in Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Shift Leader
McDoanlds
05.2021 - Current
Assistant Store Manager
Family Dollar
09.2019 - 05.2021
Okeechobee High School