Open To Work
Ana Caballero
Duarte,CA
Work Preference
Summary
Dedicated and organized Warranty Administrator with expertise in claims processing and efficient time management. Known for strong attention to detail and effective communication, ready to support team objectives and improve warranty operations.
Overview
1
1
Language
8
8
years of professional experience
Work History
Warranty Administrator
RUSNAK AUTO GROUP- MERCEDES BENZ
Arcadia, CA
11.2021 - Current
- Processed warranty claims efficiently for customer vehicles.
- Reviewed and validated warranty documentation for accuracy.
- Coordinated with service departments to resolve warranty issues.
- Maintained organized records of all warranty transactions and claims.
- Analyzed trends in warranty claims to identify potential improvements.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
- Stayed up to date on factory announcements and recalls.
Service Assistant
RUSNAK AUTO GROUP - MERCEDES BENZ
Arcadia, CA
05.2020 - 11.2021
- Supported service technicians by preparing vehicles for maintenance and repairs.
- Coordinated appointments and managed service schedules efficiently.
- Processed customer transactions and maintained accurate records of services rendered.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of customer orders, returns, refunds and exchanges.
- Answered phones to take incoming orders or address customer concerns.
- Effectively multitasked within fast-paced environment.
LOANER AGENT
Chevrolet Motors
Monrovia, California
01.2019 - 05.2020
- Coordinated service appointments and managed customer schedules efficiently.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Communicated vehicle repair updates to customers in a clear manner.
- Maintained accurate records of service history and customer interactions.
- Trained new staff on operational procedures and customer service standards.
- Assisted in inventory management and maintained organized display areas.
Skills
- Warranty processing
- Claims processing
- Claims submissions
- Document management
- Error reviews
- Attention to detail
- Time management
- Customer scheduling
- Problem solving
- Team collaboration
- Effective communication
Languages
Spanish
Professional
Timeline
Warranty Administrator
RUSNAK AUTO GROUP- MERCEDES BENZ
11.2021 - Current
Service Assistant
RUSNAK AUTO GROUP - MERCEDES BENZ
05.2020 - 11.2021
LOANER AGENT
Chevrolet Motors
01.2019 - 05.2020