Ana Campillo
Valley Cottage,NY
Summary
Proven leader with extensive experience at Best Buy, adept in operations management and fostering customer loyalty through exceptional service. Excelled in building collaborative teams and enhancing productivity. Skilled in customer experience strategy and leadership, achieving significant improvements in team performance and client satisfaction.
Overview
12
12
years of professional experience
Work History
Experience Manager
Best Buy
09.2020 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
Operations Manager
Best Buy
06.2017 - 09.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Geek Squad Manager
Best Buy
05.2015 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Geek Squad Supervisor
Best Buy
04.2012 - 05.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
No Degree - Civil Engineering
Pontificia Universidad Catolica Madre Y Maestra
Santo Domingo, Dominican RepublicSkills
- Customer experience strategy
- Leadership and team building
- Operations Management
- Effective leader
- Time Management
- Team Player
- Cross-Functional Teamwork
Languages
Spanish
Full Professional
Timeline
Experience Manager
Best Buy
09.2020 - Current
Operations Manager
Best Buy
06.2017 - 09.2020
Geek Squad Manager
Best Buy
05.2015 - 06.2017
Geek Squad Supervisor
Best Buy
04.2012 - 05.2015
No Degree - Civil Engineering
Pontificia Universidad Catolica Madre Y Maestra