Ana Cannon
Laredo,TX
Summary
Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Focused on maintaining high occupancy rates and on successfully handling daily operations of rental properties. Strengths include sales skills, critical thinking and communicating with individuals at all levels. I am a outgoing and hardworking professional accustomed to working hard and getting the job done!
Overview
16
16
years of professional experience
Work History
Community Manager
Asset Living
San Antonio, TX
05.2024 - Current
- Developed and implemented strategies to increase community engagement.
- Collaborated with my team to ensure customer satisfaction.
- Monitored online conversations and provided constructive feedback.
- Compiled reports on website traffic, conversions, and other metrics.
- Produce and distribute correspondence memos, letters, emails, and forms.
- Used communication, negotiation, and problem-solving skills to settle resident and neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with latest personal information and recent payments.
- Drove facility growth and increased resident morale by planning special activities.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
Assistant Community Manager
Asset Living
San Antonio, TX
08.2023 - 05.2024
- Coordinated events for residents of the community.
- Developed marketing materials for various projects within the community.
- Provided administrative support to the Community Manager as needed.
- Processed applications from prospective tenants.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Updated resident accounts with latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
Administrative Assistant
United Independent School District
Laredo, TX
11.2012 - 08.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted students and visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Temp Worker - Leasing Agent
Apartment Solutions
San Antonio, TX
03.2021 - 07.2023
- Greeted visitors in a friendly manner and provided general information about the property, rates, and specials.
- Scanned documents into digital format for easy retrieval.
- Answered customer inquiries via phone or email in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate employee.
- Maintained front desk to provide positive first impression.
Administrative Assistant
Prime Select Realty
Laredo, TX
05.2008 - 06.2011
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Researched current listings available in the area using multiple online resources.
- Created detailed property descriptions for use in marketing material.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Education
High School Diploma -
Dr, Leo G Cigarroa High School
Laredo, TX05-1997
Some College (No Degree) - Early Childhood Education
Laredo Community College
Laredo, TXSkills
- Daily Operations Management
- Financial budgeting and reporting
- Community marketing
- Property tours and inspections
- Payment management
- Conflict handling
- Vendor Management
- Resident relations
- Customer Support
- Schedule Planning
- Staff Management
- Payment Processing
Accomplishments
- Nominated employee of the month numerous years
- Selected as employee of the year
Languages
Spanish
Full Professional
Timeline
Community Manager
Asset Living
05.2024 - Current
Assistant Community Manager
Asset Living
08.2023 - 05.2024
Temp Worker - Leasing Agent
Apartment Solutions
03.2021 - 07.2023
Administrative Assistant
United Independent School District
11.2012 - 08.2023
Administrative Assistant
Prime Select Realty
05.2008 - 06.2011
High School Diploma -
Dr, Leo G Cigarroa High School
Some College (No Degree) - Early Childhood Education
Laredo Community College