Ana Colorado
113 Riverside Gardens ,Hackettstown
Summary
Driven manager with a proven track record at Avalon Total Cleaning, adept in team leadership and operations management. Excelled in enhancing customer satisfaction and resolving staff conflicts through effective communication and problem-solving. Skilled in cross-training employees, significantly boosting team performance and meeting ambitious objectives.
Overview
7
7
years of professional experience
Work History
Manager
Avalon Total Cleaning
09.2018 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
Custodiam
Pritchar Industry
10.2017 - 07.2018
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Education
High School Diploma -
Normal Central Femenina
Colombia07.1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Responsible and Reliable
References
Valentina Colorado
(786) 961-8203
Erik Tamara
(973) 462-0089
Languages
Spanish
English
Timeline
Manager
Avalon Total Cleaning
09.2018 - 08.2024
Custodiam
Pritchar Industry
10.2017 - 07.2018
High School Diploma -
Normal Central Femenina
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