Ana Contreras
Houston,TX
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Prosmile Dental Care
06.2024 - 11.2024
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Treatment Coordinator
Jefferson Dental
06.2023 - 03.2024
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Laid out potential payment plans for patients.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Dental Assistant
Prosmile Dental Care
01.2018 - 05.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Education
Associate of Applied Science -
HCC Coleman College
Houston, TX07-2017
Skills
- Appointment scheduling
- Phone and e-mail etiquette
- Bilingual
- Customer Service
- Dental knowledge
- Patient Care Coordination
- Payment Processing
- Office Administration
- Dentrix/Dentimax knowledge
Timeline
Receptionist
Prosmile Dental Care
06.2024 - 11.2024
Treatment Coordinator
Jefferson Dental
06.2023 - 03.2024
Dental Assistant
Prosmile Dental Care
01.2018 - 05.2023
Associate of Applied Science -
HCC Coleman College
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