Ana Contreras
Healthcare Student / Patient Access Representative Candidate
Philadelphia,PA
Summary
Detail-oriented healthcare student with 3 years of customer service experience in fast-paced environments. Expertise in effective communication, transaction management, and concern resolution. Currently completing healthcare coursework at Community College of Philadelphia and preparing for the Medical Assistant Certificate Program. Seeking Patient Access Representative position to leverage customer service skills and enhance patient experiences.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Cashier
Viva Pizzas
11.2023 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with menu selections and special requests.
- Handled customer inquiries and resolved issues promptly.
- Trained new cashiers on procedures and best practices for customer service.
- Welcomed customers and helped determine their needs.
- Managed incoming calls, and addressed inquiries.
Education
No Degree - Healthcare/health Sciences
Community College of Philadelphia
Philadelphia, PA12.2027
Skills
- Customer service
- Client support
- Attention to detail
- Conflict resolution
- Work ethic and integrity
- Professionalism and courtesy
- Patience and empathy
Timeline
Cashier
Viva Pizzas
11.2023 - Current
No Degree - Healthcare/health Sciences
Community College of Philadelphia