Ana Coons
Escondido,CA
Summary
Experienced with providing advice to internal teams, ensuring alignment with completion of work. Track record of fostering teamwork and implementing solutions that drive success.
Overview
23
23
years of professional experience
Work History
Internal Advisor
BMW of Escondido
07.2007 - 03.2025
- Oversaw entire pre-owned car collection, offering valuation suggestions for essential reconditioning.
- Oversaw loaner vehicle fleet operations, maintaining accurate updates on status and records.
- Dispatched work to technician’s, paid them according to work completed.
- Managed operations for BMW's mobile program.
Warranty Administrator
BMW of Escondido
07.2007 - 03.2015
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Warranty Administrator
Harloff BMW
04.2002 - 07.2007
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Education
N/A - Business Administration
Los Angeles Harbor College
Wilmington, CASkills
High Organization skills, multitasking
Team leader Able to oversee and manage staff
Languages
Spanish
Native or Bilingual
Timeline
Internal Advisor
BMW of Escondido
07.2007 - 03.2025
Warranty Administrator
BMW of Escondido
07.2007 - 03.2015
Warranty Administrator
Harloff BMW
04.2002 - 07.2007
N/A - Business Administration
Los Angeles Harbor College
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