ANA DANIELA LOPEZ OCON
Sugar Land
Summary
Customer Focused front desk coordinator with experience serving as the first point of contact for guests and clients. Skilled in professional phone communication, customer service, multi tasking and maintaining organized front desk operations in fast paced environments. Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Alphaland
Missouri City
01.2025 - Current
- Point of contact- Serves as first point of contact for members, guests, and vendors.
- Administrative support- manages front desk communications, phone inquiries, and guest relations.
- Customer inquiry resolution- resolved customer concerns while maintaining a professional and welcoming environment.
- Management support- Supported management with daily operations, inventory coordination, and guest services.
Beauty Sales Associate
Sephora
Sugar Land
10.2025 - 03.2026
- Client relations- assisted customers with product selection and personalized recommendations.
- Customer communication- Built positive relationships through professional interactions.
- Problem Resolution- Addressed customer concerns while providing tailored solutions.
- Operational support-contributed to daily store operations in a fast paced retail environment.
Operations Associate
Lifetime Fitness
06.2022 - 01.2025
- Guest relations- assisted members with facility services and general inquiries.
- Operational excellence- maintained a safe, organized, and welcoming environment.
- Customer Support- Addressed member needs and concerns professionally.
- Team Collaboration- Supported daily operations through teamwork.
Education
High School Diploma -
Clements High School
Sugar Land, TXSkills
- Strong Customer Service
- Critical thinking
- Multitasking
- Administrative Support
- Conflict resolution
- Problem solving
- Guest relations
Language
- Spanish ( proficient)
Timeline
Beauty Sales Associate
Sephora
10.2025 - 03.2026
Front Desk Coordinator
Alphaland
01.2025 - Current
Operations Associate
Lifetime Fitness
06.2022 - 01.2025
High School Diploma -
Clements High School