Ana Espinoza
Vacaville,CA
Summary
Dynamic professional with extensive experience as a Night Auditor at Hampton By Hilton, excelling in front desk operations and complaint resolution. Proven ability to enhance guest satisfaction through effective problem-solving and staff training. Recognized for meticulous night audit reports and fostering teamwork, ensuring compliance with safety and security procedures.
Diligent Desired Position with proven competence in managing nightly financial operations and ensuring accurate reporting. Successfully handled guest inquiries and resolved issues to maintain high satisfaction levels. Demonstrated proficiency in performing audits and maintaining data integrity.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2025
2025
years of professional experience
Work History
Night Auditor
Hampton By Hilton
- Conducted nightly audits of financial transactions and system reports for accuracy.
- Ensured compliance with hotel policies and procedures during night operations.
- Managed guest check-ins and check-outs efficiently during late hours.
- Resolved guest inquiries and complaints to enhance customer satisfaction.
- Prepared daily revenue reports and documented discrepancies for management review.
- Assisted in training new night audit team members on standard procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Lead Facilitator
Fairfield Police Department
Fairfield, CA
09.2019 - 03.2024
- Facilitated community engagement sessions to address public safety concerns.
- Developed training programs enhancing officer communication and conflict resolution skills.
- Led workshops on de-escalation techniques for law enforcement personnel.
- Coordinated multi-agency collaboration for emergency response simulations.
- Mentored junior staff, fostering professional development and knowledge sharing.
- Evaluated participant progress through assessments, providing constructive feedback for continuous improvement.
- Mentored junior facilitators in best practices for instructional design and delivery techniques.
- Bridged gaps in understanding for diverse learner populations using differentiated instruction methods.
- Contributed to a high-functioning work environment by embracing teamwork principles.
Education
Bachelor of Science - Human Services
University of Phoenix
Cordelia, CASkills
Front desk operations
Multitasking and organization
Problem-solving
Strong work ethic
Night audit reports
Resolving issues
Teamwork and collaboration
Account balancing
Staff training
Night audit procedures
Safety and security procedures
Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Lead Facilitator
Fairfield Police Department
09.2019 - 03.2024
Night Auditor
Hampton By Hilton
Bachelor of Science - Human Services
University of Phoenix