Ana Flores
Carpentersville,Illinois
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Blue Coral Pediatric Dentistry & Orthodontics
11.2021 - Current
- Schedule, reschedule, and cancelled appointments for patients.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Provide customer service to create positive experiences and build patient trust.
- Manage insurance, billing and treatment plans
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Dental Receptionist
Brite Dental Care
09.2018 - 10.2021
- Greet visitors and patients to determine needs, check appointments, and direct accordingly.
- Assist in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Manage office logistics by scheduling appointments, maintaining files and collecting payments.
- Perform various administrative tasks by filing, copying and faxing documents.
- Prepare and processe patient referrals and transfer requests.
Customer Service Team Lead
Mario Tricoci Hair Salons And Day Spas
01.2018 - 08.2018
- Address escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Communicate with vendors regarding backorder availability, future inventory, and special orders.
Customer Service Representative
Molly Maid
04.2017 - 05.2018
- Handle customer inquiries and suggestions courteously and professionally.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Train new personnel regarding company operations, policies and services.
- Develope and update database
Supervisor
TCF National Bank
07.2015 - 03.2017
- Execute branch marketing, advertising and bank promotions.
- Manage daily cash transactions, ensuring accuracy in balancing while adhering to strict compliance guidelines.
- Maintain strong relationships with key clients by addressing their unique banking needs promptly and professionally.
- Ensure compliance with federal regulations by regularly reviewing procedures and updating documentation as needed.
- Conduct regular audits to maintain the security of financial records, systems, and processes.
Supervisor
Charlotte Russe
08.2013 - 06.2015
- Boost store sales through effective merchandising and product placement.
- Oversee daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Lead weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Coordinate merchandising displays, signage and sales enablement.
Education
Elgin Community College
Elgin, ILHigh School Diploma -
Dundee Crown High School
Carpentersville, IL05.2012
Skills
- Dental Terminology
- Excellent multitasking capability
- Goal-Oriented
- Staff Development
- Business Administration
- Training and mentoring
Languages
Spanish
English
Timeline
Dental Receptionist
Blue Coral Pediatric Dentistry & Orthodontics
11.2021 - Current
Dental Receptionist
Brite Dental Care
09.2018 - 10.2021
Customer Service Team Lead
Mario Tricoci Hair Salons And Day Spas
01.2018 - 08.2018
Customer Service Representative
Molly Maid
04.2017 - 05.2018
Supervisor
TCF National Bank
07.2015 - 03.2017
Supervisor
Charlotte Russe
08.2013 - 06.2015
Elgin Community College
High School Diploma -
Dundee Crown High School
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