Ana Gomez
WEST VALLEY CITY,UT
Summary
Driven by a commitment to excellence, leveraged personal problem-solving abilities and Microsoft Office Suite expertise at Davis Research to enhance customer satisfaction and operational efficiency. Personal proactive approach in implementing feedback and training peers significantly improved call quality, contributing to a notable increase in customer loyalty and repeat business. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
9
9
years of professional experience
Work History
Outbound Call Center Agent
Davis Research
05.2022 - 06.2022
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
Picker Packer
Enlinx
06.2021 - 06.2021
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Assisted in the implementation of a new inventory management system, contributing to reduced order processing times and improved warehouse organization.
Fast Food Worker
Cupbop
03.2021 - 04.2021
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Processed orders on POS system and accepted cash and charge payments.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Checked equipment for proper temperatures to keep food safe for consumption.
Tech Support
Alorica
11.2017 - 12.2017
- Enhanced user experience by addressing and resolving technical issues promptly.
- Streamlined communication between team members, fostering a collaborative environment for project success.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Served as a liaison between customers and tech support teams when needed.
Customer Service Representative
Easton
05.2017 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Laborer
Control 4
05.2015 - 09.2015
- Worked alongside team to accomplish work goals according to schedule.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Understood and followed verbal and written instructions to complete work correctly.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Cashier
Macy's
10.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Southpointe Adult High
West Jordan, UTSkills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Technical Support
- Quality Control
- Documentation
- Product Knowledge
- Microsoft Office Suite
- Live chat support
- Microsoft PowerPoint
- Order Processing
- Quality Assurance Controls
- Call Center Operations
- Order Fulfillment
- Warehousing functions
- Proofreading
Languages
Spanish
Native or Bilingual
Timeline
Outbound Call Center Agent
Davis Research
05.2022 - 06.2022
Picker Packer
Enlinx
06.2021 - 06.2021
Fast Food Worker
Cupbop
03.2021 - 04.2021
Tech Support
Alorica
11.2017 - 12.2017
Customer Service Representative
Easton
05.2017 - 08.2017
Laborer
Control 4
05.2015 - 09.2015
Cashier
Macy's
10.2013 - 12.2013
High School Diploma -
Southpointe Adult High
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