Professional customer service representative with experience in local Security providing excellent service, building loyal relationships, solving problems, and customer satisfaction. Adaptive person and motivated worker eager to expand my knowledge in other fields and apply great skills while facilitating company growth.
Hi, I’m
Shamyra Bell
Houston,TX
Summary
Overview
6
years of professional experience
Work History
Davis ResearchHouston, TX
Customer Service Representative
02.2021 - Current
Job overview
- Developed strong customer relationships
- De-escalated problematic customer concerns
- Record Information
- Inbound and outbound calls daily
Beyond FinanceHouston, TX
Debt Specialist
05.2020 - 02.2021
Job overview
- Inbound and outbound calls
- Educate and inform client about their enrolled program
- Ensure while resolving clients issues in a timely manner
- Enroll any debt that the client may want to resolve
G4S SecurityDetroit, MI
Security Officer
06.2017 - 05.2020
Job overview
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
Education
Old Redford Academy - High SchoolDetroit, MI
High School Diploma
05.2016
University Overview
Wayne County Community College DistrictDetroit, MI
Some College (No Degree)
University Overview
Skills
- Responding to Difficult Customers
- Customer Account Management
- Verbal and Written Communication
- Data Entry
- Call Documentation
- Quality Control
- Microsoft Outlook
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