Ana Gonzalez
Cedar Hill,United States
Summary
Results-oriented professional with extensive experience in restaurant operations at Little Mexico Restaurant. Proven expertise in order management and inventory control, delivering exceptional customer service and effective conflict resolution. Bilingual in Spanish, enhancing guest experiences while optimizing resource allocation and ensuring compliance with brand standards.
Overview
9
9
years of professional experience
Work History
Server
Little Mexico Restaurant
Grand Pairie, TX
04.2022 - 10.2023
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Little Mexico Restaurant
Grand Prairie, TX
12.2014 - 03.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
B.A
The University of Texas At Arlington
Arlington, TX12-1997
Skills
- Order management and inventory control
- Menu knowledge
- Cash handling
- Customer service and conflict resolution
- Bilingual Spanish
Timeline
Server
Little Mexico Restaurant
04.2022 - 10.2023
Manager
Little Mexico Restaurant
12.2014 - 03.2021
B.A
The University of Texas At Arlington
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