Jane-Frances Okeke
Summary
Dedicated Foodservice Professional with expertise in relationship-building and time management within fast-paced environments. Achieved high customer satisfaction and loyalty by delivering accurate service and fostering genuine hospitality. Committed to maintaining cleanliness and efficiency while supporting team operations, enhancing overall patron experiences.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Server
Chez Dior
Baltimore
03.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Processed customer orders accurately using restaurant POS system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold daily specials and beverage pairings to enhance guest experience.
- Supported training of new servers in restaurant procedures and standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
Cashier
Afrik Store
Landover
11.2024 - 02.2026
- Processed customer transactions accurately and efficiently at Afrik Store.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations.
- Resolved customer complaints professionally to enhance satisfaction at Afrik Store.
- Participated in training new cashiers on store policies and procedures effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Handled cash, credit, and digital payments following store protocols.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Managed inventory levels by restocking shelves as needed throughout shifts.
Education
Bachelor of Arts - Real Estate
Covenant University
Ogun, LG 08.2014 - 06.2020
Skills
- Customer service
- Point of sale
- Cash handling
- Menu knowledge
- Order processing
- Inventory management
- Team collaboration
- Staff training
- Conflict resolution
- Time management
- Active listening
- Attention to detail
- Problem solving
- Communication skills
- Sales promotion
- Food safety practices
- Guest relations management
- Buffet setup and takedown
- Price memorization
- Menu memorization
- Effective customer upselling
- Food inspection
- POS operation
- Food sales and promotion
- Food running
- Order management
- Safe food handling
- Performance improvement
- Order accuracy
- Point of sale operation
- Hospitality service expertise
- Food spoilage prevention
- Relationship management
- Table setting arrangements
- Food delivery
- Dish preparation
- Cleaning standards
- Closet detailing
- Sanitation practices
- Supply inventory management
- Multitasking and organization
- Quality control
- Cleaning and sanitizing
- Professional appearance
- Sweeping and mopping
- Furniture rearrangement
- Reliability and punctuality
- Waste disposal methods
- Dusting techniques
- Waste management
- Record keeping
Timeline
Server
Chez Dior
03.2026 - Current
Cashier
Afrik Store
11.2024 - 02.2026
Bachelor of Arts - Real Estate
Covenant University
08.2014 - 06.2020