Ana Honeycutt
Columbus,OH
Summary
Dependable Customer Service Professional who is successful in providing fast, high-quality service to guests in multiple settings and industries with expertise in personnel development, team collaboration, and resolving issues with customers while keeping an upbeat, approachable, and friendly attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Roosters Wings
07.2022 - Current
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Certified Babysitter
Sitting Made Simple
01.2021 - 01.2023
- Played games, worked on puzzles, and read books to young children.
- Assisted with meal preparation, light housekeeping, and laundry to support the family with additional chores.
- Communicated positively with children and guardians.
- Assisted children with homework assignments and special projects across different subjects.
- Administered medications, following strict instructions from parents and medical labels.
- Provided safe transportation to and from school and extracurricular activities.
Barista
Starbucks
01.2020 - 09.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Product lead
Pacsun
08.2018 - 07.2019
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions..
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Pink Beauty Influencer/Retail Sales Associate
Victoria's Secret, PINK
08.2018 - 07.2019
- Taught associates product knowledge about upcoming beauty launches
- Managed and trained 10 Pink associates on beauty metrics and goals
- Visuals captain- seeking knowledge from the visual merchandising manager and teaching peers how to correctly implement visual standards
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - General Studies/ Applied Science in Healthcare
Central Ohio Technical College
Newark, OHundefined
Gahanna Lincoln High School
2018
Skills
- Hospitality Service Expertise
- Menu Memorization
- Serving Food and Drinks
- Dining Room Monitoring
- Guest Satisfaction
- Safe Food Handling
- Price Memorization
- Merchandising and Display
- Cash Handling
- Guest Accommodations
- Shipment Processing
- Stocking and Replenishing
Certification
- First Aid/CPR Certified
Timeline
Hostess
Roosters Wings
07.2022 - Current
Certified Babysitter
Sitting Made Simple
01.2021 - 01.2023
Barista
Starbucks
01.2020 - 09.2020
Product lead
Pacsun
08.2018 - 07.2019
Pink Beauty Influencer/Retail Sales Associate
Victoria's Secret, PINK
08.2018 - 07.2019
No Degree - General Studies/ Applied Science in Healthcare
Central Ohio Technical College
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Gahanna Lincoln High School