Ana Izaguirre
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Care Team Assistant
Legacy Community Health
Missouri City, TX
11.2024 - Current
- Assisted healthcare teams with patient intake and registration processes.
- Coordinated patient schedules for appointments and follow-up visits.
- Maintained accurate patient records in electronic health systems.
- Communicated effectively with patients regarding care instructions and services.
- Supported clinical staff by preparing examination rooms and equipment.
- Facilitated communication between departments to enhance patient care delivery.
- Provided compassionate support to patients during their healthcare visits.
- Assisted in scheduling and coordinating patient appointments.
- Assisted with medication refills as requested by physician or nurse practitioner.
- Provided administrative support to care team members.
- Answered incoming calls from patients, family members, and other healthcare providers.
Clinica
Hispana
Houston, TX
10.2014 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported clinical staff by preparing examination rooms and equipment.
- Facilitated communication between departments to enhance patient care delivery.
- Managed inventory of medical supplies to ensure availability for staff needs.
- Entered patient information into electronic health record system.
- Ordered office supplies and managed inventory levels as needed.
- Assisted in scheduling and coordinating patient appointments.
- Tracked immunization records for pediatric patients.
- Verified insurance eligibility for coverage of services provided by the practice.
- Scanned documents into electronic health records database.
- Filed documents according to established protocols.
- Managed appointment reminder calls using automated systems.
- Assisted with medication refills as requested by physician or nurse practitioner.
- Prepared and maintained medical records for patients.
- Collected payments from patients at time of service.
- Greeted patients upon arrival and directed them to the appropriate area or provider.
- Provided general clerical support such as photocopying, faxing, filing, mailing.
- Answered incoming calls from patients, family members, and other healthcare providers.
- Performed data entry tasks such as entering lab results into patient charts.
- Updated databases with new and modified customer data.
- Work as Receptionist, Medical Assistant, In House labs such as: A1c, Strep, Flu, UA, Microalbumin, Swabs, HCGs etc.
Pasadena
Health Center
Pasadena, Texas
09.2013 - 10.2014
- Greeted visitors and ensured a welcoming atmosphere at the front desk.
- Insurance Verifications: Availity, Community, UHC, Molina,BCBS, TMHP
- EOB to patients
- Managed multi-line phone system and directed calls to appropriate departments.
- Handled incoming mail and packages, distributing them promptly to staff.
- Maintained confidentiality while managing sensitive information from clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Certificate of Technical Studies - Medical Administrative Assistant
Everest Institute
Houston, TX09-2013
High School Diploma -
Gladys Porter High School
Brownsville, TX05-1992
Skills
- Patient registration
- Insurance verification
- Medical terminology
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Healthcare software
- Electronic health records
- Appointment scheduling
- Medication management
- Inventory management
- Healthcare customer service
- Basic life support
- Patient confidentiality
Languages
Spanish
Professional
Timeline
Care Team Assistant
Legacy Community Health
11.2024 - Current
Clinica
Hispana
10.2014 - 10.2024
Pasadena
Health Center
09.2013 - 10.2014
Certificate of Technical Studies - Medical Administrative Assistant
Everest Institute
High School Diploma -
Gladys Porter High School