ANA LOERA
Nivian 3PL
Fontana,CA
16
years of professional experience
Motivated Customer Service Representative with a strong background in providing exceptional customer service. Efficiently resolves customer inquiries and ensures high satisfaction rates. Skilled in leveraging communication and problem-solving abilities to enhance the overall customer experience. Seeking a position in a growing organization to contribute diligent work ethic and proven track record of delivering excellent customer service.
Work History
Customer Service Representative
1 Year 2 Months- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Managed order processing, ensuring accurate and timely fulfillment of customer requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Order processing using Extensiv
- Import orders via edi to be filled
- Answered heavy emails and phone calls on a daily basis
Customer Service Representative
6 Years 9 Months- Routing for major retailers: orders for TJ Maxx/ Marshalls, Burlington, Kohls, Belk, Dillard’s, Nordstrom, Family Dollar, Fred Meyer, Ross/DD’s, Winners, TK Maxx, Beall’s, Macy’s, Boscov’s, JC Penney, Gabriel Brothers, Target, Walmart
- Answered heavy emails and phone calls on a daily basis
- Used Excel and Microsoft and Outlook
- Order processing using Manhattan
- Maintained open order report to streamline order processing
- Provided compliance guidelines for each account to floor employees
- Assists in project completions
- Import orders via edi to be filled
- Closed/shipped orders for ASN to be sent
- Processed and trained others on direct to consumer orders
- Quality control inspections
- Managed multiple vendors with 80+ accounts
- Built great working relationships with customers through consistent communication
Customer Service Representative
1 Year 1 Month- Routed orders for Target, Walmart, Burlington, Kohls, Ross, Amazon.com, Dillards, Fred Meyer, Buy Buy Baby, Army, Marshalls, TJ Maxx, Macys, Bloomingdale, Bealls, Zappos, Zulily
- Answered heavy emails and phone calls
- Used Excel and Microsoft and Outlook on a daily basis
- Processed parcel shipments FedEx and UPS
- Scheduled LTL pickups
- Processed heavy orders daily
- Run weekly open order reports
- Order processing using Simparel & SAP systems
Customer Service Representative
5 Months- Routed orders for Target, Walmart, Burlington, Kohls, Ross, Gabriel Brothers
- Answered heavy emails and phone calls
- Printed UCC 128 labels for the orders / created labels using Bartender
- Used Excel and Microsoft and Outlook on a daily basis
- Processed parcel shipments FedEx and UPS
- Scheduled LTL pickups
- Processed heavy orders daily
- Run weekly open order reports
- Order processing using VSR system
Customer Service Representative
1 Year 6 Months- Schedule pickups, created BOL’s
- Retail Routing for Kohls, Groupon, Ross, Amazon, Zulily, Hot Topic, Urban Outfitters
- Answered heavy emails and phone calls
- Dealt with 7 different accounts
- Printed UCC 128 labels / created labels for retail stores
- Provided inventory and cycle counts for customer
- Receiving Inbounds, Adjustments
- Provided rate quotes for customers
- Schedule outbound appointments daily
- Order processing using RAMP system
- Submitting ASN’s
Lead Back Up
2 Years 1 Month- Activated wave orders
- Process Orders using warehouse system Mantissa
- Shipping preparation for retail stores like Ross, Macy’s, Kohls, Amazon
- RF Picking, packing, and labeling, Parcel shipments via FedEx
Front Office Clerk
1 Year 8 Months- Organized all the agenda and schedules
- Received, directed and passed on telephone fax messages
- Provided word processing and clerical support
- 10+ phone lines
- Greeted, assisted and directed guests
Education
Pharmacy Technician Certificate
High School Diploma
Skills
Windows
Excel
Word
Outlook
Bilingual in Spanish
Computer proficiency
Order processing
Customer service
Data entry
Paperwork processing
Multitasking
Billing processing
Timeline
Customer Service Representative
Nivian 3PL
07.2025 - CurrentRead More
Customer Service Representative
DCG Fulfillment
09.2018 - 06.2025Read More
Customer Service Representative
Ilad, Inc.
08.2017 - 09.2018Read More
Customer Service Representative
Choice One Management
02.2017 - 07.2017Read More
Customer Service Representative
DSW Distribution
08.2015 - 02.2017Read More
Lead Back Up
New Balance
06.2013 - 07.2015Read More
Front Office Clerk
Fontana Employment Services
03.2011 - 11.2012Read More
Fontana Adult School
High School Diploma
Read More
UEI College
Pharmacy Technician Certificate
Read More