Summary
Overview
Work History
Education
Skills
Languages
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Timeline
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Ana Lombardi

Orlando,FL

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

3
3
years of professional experience

Work History

Server Manager

Sahara Hookah Lounge
02.2021 - 09.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Colegio Ingles San Luis Gonzaga
Chile , Santiago
12.2017

Skills

  • Training New Hires
  • Performance Strategies
  • Employee Performance Evaluations
  • Credit Card Transaction Processing
  • Serve Customers
  • Teamwork and Collaboration
  • Guest Satisfaction
  • Guest Experience Optimization

Languages

English
Professional Working

l

I Speak Spanish, Portuguese and English.

Timeline

Server Manager

Sahara Hookah Lounge
02.2021 - 09.2023

High School Diploma -

Colegio Ingles San Luis Gonzaga

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Ana Lombardi