ANA LOPEZ
Elizabeth,NJ
Summary
I am a committed, experienced, responsible, dynamic, creative customer service professional, easily adaptable, able to work in a team under high-pressure conditions and with the ability to learn more every day.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Providence Bar & Kitchen
04.2024 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
WAITRESS
Caetanos Cucina
11.2022 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
GED -
Virgen De Lourdes
Nueva Esperanza LIMA-PERU12.2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Scheduling
- Reservation handling
- Reservation planning
- POS system operations
- Group reservations management
Timeline
Restaurant Hostess
Providence Bar & Kitchen
04.2024 - 11.2024
WAITRESS
Caetanos Cucina
11.2022 - 03.2024
GED -
Virgen De Lourdes
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