Ana Manjarres
Huntsville,AL
Summary
Young bilingual professional aiming to re-join the work force after becoming a mother. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Community Manager
7 M Colombia
Bogota, Colombia
02.2017 - 01.2022
- Met with clients to negotiate management and service contracts.
- Collaborated with other departments to ensure customer satisfaction.
- Created content for social media platforms to engage the community.
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
Administrative Assistant
KOBE
Bogota, Colombia
01.2015 - 02.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
Education
Bachelor of Arts - Journalism, Broadcast
Universidad De Ibague
Bogota02-2020
Skills
- Daily Operations Management
- Payment Management
- Policy Administration
- Administrative Abilities
- Financial Budgeting and Reporting
- Client Service and Support
- Contract Negotiation
- Content Creation
- Story Development Skill
- Investigation Ability
- Deadline Management
- Remote Broadcasting
- Social Media Engagement
- Investigative Reporting
- Writing and Editing
- Source Building
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Community Manager
7 M Colombia
02.2017 - 01.2022
Administrative Assistant
KOBE
01.2015 - 02.2016
Bachelor of Arts - Journalism, Broadcast
Universidad De Ibague