ANA MARIA GUZMAN
Chandler,AZ
Summary
Dynamic customer service professional dedicated to creating positive experiences through effective communication and conflict resolution. Skilled in managing guest interactions, enhancing operational efficiency, and maintaining a welcoming atmosphere. Proven ability to adapt and deliver high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Numero Uno Beach House
11.2025 - 04.2026
- Greeted and welcomed guests, ensuring positive first impressions and delivering exceptional customer service.
- Coordinated guest seating arrangements to enhance dining efficiency and ensure smooth restaurant operations.
- Answered phone calls, managed reservations, and addressed customer inquiries with professionalism.
Telemarketer
Sunwest Mortgage Company
06.2024 - 05.2025
- Handled incoming and outgoing calls on property transactions and relocation inquiries, providing timely information to facilitate decision-making.
- Conducted outbound calls to potential clients for mortgage inquiries.
- Provided detailed information on mortgage products and services offered.
- Assisted customers in completing loan applications accurately and efficiently.
- Connected prospective clients to suitable real estate agents based on needs, location, and property goals, enhancing client satisfaction.
Telemarketer
High Quality Water & Air
03.2023 - 05.2024
- Generated leads through high-volume inbound and outbound calls, addressing customer concerns and persuading clients by clearly explaining benefits of improved air and water quality on health and home environment.
- Achieved sales goals daily and weekly by actively engaging with customers.
- Scheduled free, in-home water and air quality testing appointments for field technicians and sales representatives, enhancing customer engagement.
- Handled customer rejection calmly while maintaining a positive persuasive tone.
- Maintained accurate records of customer interactions and lead information, ensuring organized follow-up and support.
Education
Diploma -
Chandler High School
Chandler, AZ05-2022
Skills
- Customer service
- Customer Engagement
- Hospitality services
- Point of Sale Management
- Conflict Resolution
- Time management
- Attention to detail
- Adaptability
- Effective communication
- Active Listening
- Critical Thinking
- Multilingual Communication
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
Hostess/Server
Numero Uno Beach House
11.2025 - 04.2026
Telemarketer
Sunwest Mortgage Company
06.2024 - 05.2025
Telemarketer
High Quality Water & Air
03.2023 - 05.2024
Diploma -
Chandler High School