Hi, I’m
Ana Martinez
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.
Overview
18
years of professional experience
Work History
Bring It Billing Llc
Account Representative
05.2023 - Current
Job overview
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Pueblo Family Physicians
Biller Coder Representative
10.2005 - 07.2019
Job overview
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Education
Ulysses Grant ZHighVan Nuys, CA
Skills
- Persuasive Negotiations
- Department Collaboration
- Problem Resolution
- Quality Standards Compliance
- Fluent bilingual in Spanish
Languages
Spanish
Full Professional
Timeline
Account Representative
Bring It Billing Llc
05.2023 - Current
Biller Coder Representative
Pueblo Family Physicians
10.2005 - 07.2019