Kelly Durrenberger
South Bend,IN
Summary
Motivated Account Representative skilled at developing and deepening customer relationships to drive consistent growth. Offering 12 years of experience in sales and customer service.
Overview
8
8
years of professional experience
Work History
Account Representative
American Way Marketing
Elkhart, IN
04.2018 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Proposed available products and solutions to meet diverse requirements.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Communicated updates regarding business proposals, contracts and current projects.
- Entered client details and notes into system for interdepartmental access and review.
- Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service.
Bartender
Crooked Ewe Brewery And Public House
South Bend, IN
09.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Education
No Degree - Business
Indiana University South Bend
South Bend, INSkills
- Teamwork and Professionalism
- Document Coding and Classification
- Analyzing Statistics
- High-Volume Environments
- Maximizing Profitability
- Data Entry and 10-Key
- Customer Advising and Referral
- Accounts Payable and Accounts Receivable
- Proactive and Self-Motivated
- Record Reconciliation
- Administration and Management
- Correspondence Sorting and Filing
- Persuasive Negotiations
- Sage 50 Accounting Software
Timeline
Bartender
Crooked Ewe Brewery And Public House
09.2018 - Current
Account Representative
American Way Marketing
04.2018 - Current
No Degree - Business
Indiana University South Bend
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