Summary
Overview
Work History
Education
Skills
HOBBIES INCLUDE GARDENING AND READING
Timeline
Generic

MARY LEWIS-JUN

Mesa,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Account Representative

RED MOUNTAIN FUNDING
11.2021 - 07.2023
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Implemented customized account plans to meet individual client needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Contacted customers to assess satisfaction and current needs.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.

RETIRED

RETIRED
03.2012 - 11.2021

FLIGHT ATTENDANT

AMERICA WEST/US AIRWAYS
05.1996 - 03.2010
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Used excellent customer service skills in addressing passengers' needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Responded to passenger emergencies to provide first aid.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Assisted passengers in boarding and deplaning aircraft.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Answered passengers' questions about flight, aircraft and destination.
  • Assisted passengers with storing luggage and helped locate seating.
  • Advised passengers of flight regulations to maximize safety and security.

Education

AIRLINE OPERATIONS

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

INTERIOR DESIGN, FASHION MERCHANDISING

Bauder College
Atlanta, GA

High School Diploma -

UNION HIGH SCHOOL
UNION SC
05.1967

Skills

  • Overdue Balance Detection
  • Payment Solicitation
  • Persuasive Negotiations
  • Document Control
  • Organizational Skills
  • Customer Advising and Referral

HOBBIES INCLUDE GARDENING AND READING

I ENJOY RAISING TROPICAL PLANTS AND LANDSCAPING. I ALSO ENJOY HISTORY AND CLASSICAL LITRATURE, MUSIC OF VARIOUS GENRES, BROADWAY-TYPE PLAYS

Timeline

Account Representative

RED MOUNTAIN FUNDING
11.2021 - 07.2023

RETIRED

RETIRED
03.2012 - 11.2021

FLIGHT ATTENDANT

AMERICA WEST/US AIRWAYS
05.1996 - 03.2010

AIRLINE OPERATIONS

Maricopa Community Colleges - Rio Salado Community College

INTERIOR DESIGN, FASHION MERCHANDISING

Bauder College

High School Diploma -

UNION HIGH SCHOOL

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